Make or Break Moments

JANUARY 5, 2010

Like snowflakes, each customer’s needs are different and we have to be open and aware by using our active listening skills to learn about their unique circumstance.

Customer Service 100

Customer Service 2009 2010 2008 100

Make or Break Moments

SEPTEMBER 3, 2010

Not a problem, I was entertained by the two sales associates talking to each other about how the one’s boyfriend refuses to change diapers and wants her to start potty training her 12 month old. It doesn’t sound like this is a location edict, but more of a companywide policy. Sounds like a personal problem.

Credit Card 100

Credit Card Customer Service 2009 2008 100

Make or Break Moments

AUGUST 2, 2010

But ask yourself truthfully, would you answer “false&# to some of the following: If we have customer service training, we do not show the link between customer service and reaching our business goals. Our policies and procedures were designed with the organization’s needs in mind, not the customer’s.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

AUGUST 27, 2010

They’d found me on the Internet and wondered if I would come and conduct training for their call center employees. The step-by-step instructions for how you do what you do so that someone could walk in off the street – read the manual – and continue your business operations without missing a beat.

Customer Service 100

Customer Service 2009 2008 2010 100

Loosely Speaking

JANUARY 25, 2009

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Taking Care of Each Other Sunday, January 25, 2009 at 5:53 pm // By: ktcosmos // Category: Travel These times provide lots of opportunities for extending simple kindnesses, and taking care of “our chother,&# as my children called it when they were tiny.

2004 100

2004 Social Media 2009 Travel 100

Make or Break Moments

MARCH 17, 2010

He thought – doesn’t see she the twisted thinking of calling when there is a “do not disturb&# sign? “That’s our policy,&# she told him. He called John. “Yes, she’s right.&#

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

AUGUST 25, 2010

What policies or procedures do you have in place for telephone answering? When callers do reach a real person – what is the tone of voice? What do they say? Is their script so memorized that it sounds like a pitch and the words are slurred together so the caller has to say “is this ABC company?&#

Phones 100

Phones Customer Service 2009 2008 100

Loosely Speaking

JUNE 16, 2009

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Has your blogging pace waned? Then there’s lure of social media. Leave a Reply Site Pages Commenting Policy About ktcosmos Got Loose Change? Tuesday, June 16, 2009 at 7:49 am // By: // Category: Blogging 126 spams. 1,314 spams.

2009 100

2009 Social Media 2004 AT&T 100

Make or Break Moments

DECEMBER 18, 2009

How often do we follow the rules and policies to a tee and make our customers suffer the consequences? I am not happy that I paid EXTRA for this computer support and I definitely don’t feel like I experienced good customer service. I limped out of there bordering between anger and tears over a stupid exercise.

Customer Service 100

Customer Service 2009 2008 2010 100

Loosely Speaking

DECEMBER 4, 2008

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Can you say “sidetracked?&# Whatever the explanation, I acknowledge that I abandoned ship on my blog and social media participation for a month, and that all the reasons are related to living this life, in the best way I know how, in times like these.

2008 100

2008 Holidays 2004 Keyboards 100

The Office Professionals Place

FEBRUARY 2, 2010

How to deal with it: If you keep your bosses calendar, you can ask him ahead of time if he needs anything in particular for the meeting or if you know the agenda you can suggest information your boss can take to the meeting and have it prepared. Opposed/resistant to the professional development of their employees. Template images by luoman.

Filing 100

Filing 2010 2006 AT&T 100

Loosely Speaking

JULY 10, 2009

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Roundup #5 Prescott Style Friday, July 10, 2009 at 2:26 pm // By: ktcosmos // Category: Virtual Assistant Resources A recent meeting with local VA bud Tara Fort , owner of Versatility4u.com , generated a list of resources you may want to review. Get Loosely Speaking Products.

2009 100

2009 Social Media 2004 AT&T 100

Loosely Speaking

OCTOBER 8, 2008

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Reasons why work slowdowns can be good Wednesday, October 8, 2008 at 11:12 am // By: ktcosmos // Category: Life of the Virtual Assistant My DH had his first-ever no work day in 35 years as a Land Surveyor. You could always spend more time networking on Social Media sites.

2008 100

2008 2004 Social Media Phones 100

Musings of a High-Level Executive Assistant

JULY 20, 2015

Be a ninja Whenever I go into people’s offices, I try to train them to understand that if I need them, I wait in the doorway until they see me or acknowledge me so I can ask them a question. Use your cell phone alarm Chances are, you use your calendar to remind you about meetings and any important events. This is part 6.

Calendars 40

Calendars Fax Phones Email 40

Loosely Speaking

AUGUST 6, 2009

Carolyn Freeman —FREE SendOutCards retail account (20 cards + postage), including training Valuable coupons and other freebies: IVAA — Join IVAA during the event for the special rate of only $99.00! normally $125.00) Special rate good only for attendees, must be redeemed during the event. Get Loosely Speaking Products.

2009 100

2009 Agenda Social Media Phones 100

The Office Professionals Place

JULY 16, 2010

Organization means implementing an appropriate filing system (electronically and paper) and utilizing your task lists and calendar effectively so that you can locate items quickly when needed which increases productivity. For more formal training, take a class or workshop. Self teaching is easy via the internet. Powered by Blogger.

Stress 100

Stress 2010 Filing Resume 100

The Small Business Blog

OCTOBER 2, 2007

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Executive Coach Training Said on January 27th, 2009 at 12:28 pm Creating a work-life balance can be difficult. You want the whole tree." Vol 1, No.

2007 100

2007 2008 2009 2010 100

Productivityist

MAY 12, 2016

They’re usually between 20-120 minutes long and are great to listen to in the car or on the train. Open your calendar, make sure you find a spot with sufficient time, and add it in. Action step : Set a time slot on your calendar, every day of the week, at the same time in which you’ll read, listen to, or watch your content.

Learning 40

Learning Calendars Social Media 2015 40

Loosely Speaking

OCTOBER 29, 2008

That means that you can: jump in anywhere, and talk about anything share links to sites and photos and your social media identities elsewhere ask questions directly to others in the conversation What to say? Leave a Reply Site Pages Commenting Policy About ktcosmos Got Loose Change? Where to start? Get Loosely Speaking Products.

2008 100

2008 AT&T Networking Purchasing 100

Stephanie LH Calahan

MAY 20, 2011

I wrote The Deeper Meditation Training Course first, then the audio course came out later. The link to the recording either on the internet radio site or website/blog can also be posted on social media sites driving traffic to the desired location. Repurposing: Soc Media To Articles To Books. Record everything.

Social Media 100

Social Media PowerPoint Facebook Gifts 100