Remove Calendars Remove Customer Service Remove Reference Remove Training
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Is Customer Service Part of Your Business Process?

Make or Break Moments

Posted by Deborah Chaddock Brown on August 27, 2010 under Customer Moments | 2 Comments to Read I am working on writing a series of articles for a customer on the importance of developing and documenting business systems. But what about the customer service process? The customers. The response? Sounds harsh?

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Go Digital With Your Administrative Procedures

All Things Admin

They help you provide consistent customer service, make it easier for you to delegate tasks, and showcase the value you bring to your executive and organization. It’s easy to grab your binder, look up a procedure or refer to a checklist, and get on with your day. TEMPLATE – Annual Planning Calendar.

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Be Easy to Find: Use Your Name

Make or Break Moments

A number of references to your company, perhaps some LinkedIn answers, a blog comments or two? Did you also find a reference to a site that links directly to your name? What did you find? Social media has taken over the web.

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USAA Customer-First Approach to Business » Make or Break Moments

Make or Break Moments

They address their customers by their military title. They have created a company that puts the specific needs of their customers first. I was especially intrigued by what the article refers to it as their Secret Sauce.

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105 Ways to Put Customers First » Make or Break Moments

Make or Break Moments

It is also true with our customers. If we put them first in all we do – the customer service experience improves. Word circulates that your business is the customer-friendly business. Buy your copy of 105 Ways to Put Customers First today.

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Put Customers Before Profits

Make or Break Moments

But ask yourself truthfully, would you answer “false&# to some of the following: If we have customer service training, we do not show the link between customer service and reaching our business goals. Which came firsts, the profits or the customer? The CUSTOMER, every time.

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Building Customer Relationships – New LinkedIn Group

Make or Break Moments

I belong to several; local groups with a variety of business types and industry specific groups for speakers, writers, customer service and HR professionals. We talk about CUSTOMER SERVICE but I didn’t see a group that dealt with the “relationships&# we have with customers.