Calendars Customer Service Management Purchasing 
Make or Break Moments
JUNE 15, 2010
He went through 16 hours of unpaid training and had to purchase the sales kit prior to making any money so he is invested in the process. He’s just following the sales pitch; thrilled when anyone makes a purchase. What the customer wanted was irrelevant. It is quite an experience. At least financially.
Andrea Kalli
APRIL 6, 2010
While ten years ago, managing email could have been a secondary consideration, today it is absolutely vital to keep customers and clients in the loop through rapid, prompt email support. Service businesses will always need to devote more time to emails than product-based businesses. Limit your daily email quota. out of 5 [ ?
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Make or Break Moments
AUGUST 9, 2010
Bekah greeted every customer with more than just a smile and a warm hello – she KNEW her customers. Oh, management might have felt she talked to customers too long, but it was her friendship and genuine interest that kept us coming back between 8-4pm Monday-Friday. That’s where we met – at register 5.
Make or Break Moments
JANUARY 29, 2010
I changed my account and paid for premium service thinking that maybe there was a glitch in the free service. It included another customer service address to contact. This is my first time using their service and could have been a long and mutually beneficial relationship as I am now using their premium service.
Make or Break Moments
MAY 11, 2010
I am a customer service trainer, and in training I reiterate the importance of the customer relationship. In this day and age, customer service falls by the wayside, but I like how you focus on the whole relationship, instead of just a customer transaction. So few people do that. People loved that.
Andrea Kalli
JUNE 18, 2010
In addition, take note of how frequently they ‘@’ and direct message their customers, how frequently they communicate with influential twitterers (5000+ followers) and whether they use their account for customer service or some kind of direct sales service. Want To Link To This Article?
The Small Business Blog
MAY 16, 2010
WinWeb – Your Office Online Simply the best way to manage your small business! Use a specific business calendar to keep a reminder of your schedule. Don’t purchase containers to store more documents and files – throw away as much of your old stuff as possible instead. Be ruthless with your filing.
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