Calendars Customer Service Interviewing Price 
Make or Break Moments
JUNE 9, 2010
So I’m returning because I: Liked my past experiences Felt good about the value Liked the quality of the product Did you hear me mention price? He and I hadn’t talked price. No reason to – the price was on the chair. The full price and the sale price. I was pleased with the price.
Make or Break Moments
JANUARY 19, 2010
I have to confess. I don’t like Starbucks coffee – too acidic, but I do love their frappuccinos. But the budget just can’t handle the cost and my waistline can’t afford the calories.
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Make or Break Moments
JUNE 24, 2010
How many of you have had to raise your prices (or perhaps you hesitate to raise them) and then have to justify the price increase to your customers? Perhaps your suppliers have raised prices. As Kathleen put it – we need to make them better investor partners.
Make or Break Moments
AUGUST 9, 2010
Oh, management might have felt she talked to customers too long, but it was her friendship and genuine interest that kept us coming back between 8-4pm Monday-Friday. Drug Mart is a quality store, has lots of great stuff at affordable prices. It isn’t the products or the prices or the special sales. Week after week.
Make or Break Moments
AUGUST 17, 2010
These things have really worked for me … probably because few people do them anymore, and just like price and demand … if it’s rare, it’s treasured! I also practice the age old art of hand written thank you notes and calling when promised. A hand written notes says that you took time and gave it some thought.
Make or Break Moments
JANUARY 20, 2010
Each time we loose a customer we have to access the situation. Was it price? We need to do the same thing with our customers. Of course that means we have to engage them in conversation – exit interviews – follow up surveys or phone calls to ask about the service and experience and then listen for patterns.
Make or Break Moments
JULY 19, 2010
So throwing out the high and the low, I started to look for people to interview. Most cover letters stated that English was their first language or that they had experience with transcribing English Some listed their experience in audio transcription I narrowed it down to a few – prices ranging from just under $4/hour to $16/hour.
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