Calendars Class Customer Service Social Media 
Make or Break Moments
FEBRUARY 2, 2010
Blogging – sharing my thoughts about customer service and learning from others about topics I’m interested in. I love that I can upload a video of my daughter’s flute recital, photos from my trip to Italy or, an Animoto video of my customer service book and share with customers, friends and Tweeple. Tag you are it!
Make or Break Moments
MAY 26, 2010
Right now I’m getting ready to advertise the fact that I’m teaching the second set of classes on social media. Unlike most classes that are webinars – my series is in person, hands on, get down and dirty with social media so you leave with a clearer understanding and a focused strategy.
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Make or Break Moments
JANUARY 29, 2010
I am presenting a series of four workshops on Social Media scheduled to begin February 10 and follow for three additional Wednesdays. Using the social media I so strongly believe in – I set up registration for all four classes on Events Bot. It included another customer service address to contact.
Make or Break Moments
JUNE 15, 2010
In our classes, we always stress presenting a product that will bring value to the customer. The truth being, is that all customers, just like you and I, want to buy something that we will truly benefit from. Reading your post reminds me of what we deliver at the company I work for.
Make or Break Moments
APRIL 23, 2010
The forms included teacher recommendations, grade point average and their class standing. Thirty-five high school seniors had applied by answering a series of questions and completing an essay.
The Office Professionals Place
AUGUST 13, 2009
Soft Skills Soft skills include being able to handle customer service issues and basic, appropriate, and effective interaction with co-workers, clients and customers, and management. Take a business writing class or ask a colleague to review your writing before you make it public. This doesnt look good to your superiors.
Make or Break Moments
FEBRUARY 16, 2010
Do you have Treasure Island by Robert Louis Stevenson? “For Mr. Standley’s 7th grade English class? “Mom, did I tell you I need to bring a copy of Treasure Island to school tomorrow? “Mom, did I tell you I need to bring a copy of Treasure Island to school tomorrow? . YOU ARE OPEN??? Yes we do.
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