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Service Untitled» Blog Archive » Customer Service Pet Peeves

Service Untitled

We live in America I shouldn’t have to press anything for our language 2) English as a second language / culture call centers (India, Phillipines, etc…) 3) Agents disconnecting you intentionally and hoping you won’t call HQ with their name 4) Poorly trained people trying to fix your problem over the phone (Verizon FIOS is horrible (..)

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Why Web Copy is More than Just Words | Men With Pens

Men With Pens

A coffee mug, a book, some papers, a picture on the wall, your calendar, pens… Just a bunch of normal, everyday stuff. Everyday I take time to study copywriting skills. Since this is the million dollar skill. Verizon Retreats From Plan to Offer Nexus One Service (Update2) Reply Mark W. What do you see? Look again.

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