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Why Big Business Has Customer Service All Wrong (and how small businesses can take advantage of it)

Tips From T. Marie

This morning I read Seth Godin’s latest blog post entitled, Please Go Away in which he talks about the way most big businesses deal with customer service. I’ve been with Verizon as my cell phone carrier for the past 11 years, even though other companies have offered me everything from a free phone to unlimited minutes over the years.

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How To Get Wireless Internet Access With a Cell Phone | Internet.

Andrea Kalli

Many cell phone owners are not aware that both cell phones and portable computers have the capability to access the Internet from anywhere using wireless Bluetooth technology. Furthermore, they may already be paying for Bluetooth wireless access in their monthly cell phone plan.

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Service Untitled» Blog Archive » Customer Service Pet Peeves

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Some of the major examples included: Phone problems (long hold times, annoying hold music, getting disconnected, blind transfers, etc.) Employees that aren’t happy to see customers (rude, disaffected, unhappy, etc.)

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Service Untitled» Blog Archive » Perception is key to customer.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Let’s take the example of waiting in a Verizon store for the next available agent. As for my experience at the Verizon store, I did approach one of the two representatives and asked them if someone could help me and explained my circumstances.

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Motorola Droid and CLIQ

The Marq

TheMarq A Human Perspective on Business and Life Motorola Droid and CLIQ Technology Review I’m in the midst of changing my phone. I was considering one of the Android phones and the Motorola CLIQ has stood out given the tight integration with Google Apps and social networking sites such as Twitter and Facebook. DROID is HERE!

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Motorola CLIQ Review - Part 1

The Marq

If you’re listening AT&T and Verizon, you may want to take note that you lost my business. I have an unlimited family plan with T-Mobile at reduced fees due to my five-year loyalty to them that none of the other providers were willing to match. So, I read up on other Smartphones available through T-Mobile. TheMarq.com.