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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

In face-to-face situations, it’s best to wear professional attire and work on projecting good posture , a positive attitude , friendly eye contact, a firm handshake, a smile and a look of confidence. In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S.

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45 Professional Development Books to Level Up Your Career and Your Life

Success

Win at Losing: How Our Biggest Setbacks Can Lead to Our Greatest Gains By Sam Weinman Sports reporter Sam Weinman didn’t know how to guide his sons through losses at school and on the field. One example is the art of feedback and how to make it as effective as possible for bosses and their reports. Lublin Only 4.6%

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