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‘Power Doesn’t Come from a Title’

Success

It has always been about customer service ,’’ McDermott says. “I Every customer I visit is trying to accomplish something new and interesting. He came in not laying down the law but “improving the region’s customer service and taking steps to lift morale.” We always report on how we are meeting our vision.

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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

In face-to-face situations, it’s best to wear professional attire and work on projecting good posture , a positive attitude , friendly eye contact, a firm handshake, a smile and a look of confidence. In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S.

Email 280
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Answering Reader Mail: 7 Tips on Attire, Scheduling & Etiquette

Musings of a High-Level Executive Assistant

I suggested it to the person organizing the event so I could help out and work it, but also to meet the direct reports of my CEO and the rest of the team at the headquarter office there. Now that I think about it, when I was interviewed by the other assistant, they were wearing athletic attire and I was wearing a suit!

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45 Professional Development Books to Level Up Your Career and Your Life

Success

Win at Losing: How Our Biggest Setbacks Can Lead to Our Greatest Gains By Sam Weinman Sports reporter Sam Weinman didn’t know how to guide his sons through losses at school and on the field. One example is the art of feedback and how to make it as effective as possible for bosses and their reports. Lublin Only 4.6%

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