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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

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In face-to-face situations, it’s best to wear professional attire and work on projecting good posture , a positive attitude , friendly eye contact, a firm handshake, a smile and a look of confidence. In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S. times the impact of spoken ones.

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45 Professional Development Books to Level Up Your Career and Your Life

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He believes companies that cultivate customer loyalty will reap the benefits for years to come. In Never Lose a Customer Again , Coleman walks readers through each of the emotional phases customers experience within the first 100 days after they have made a purchase. Lublin Only 4.6%

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