Stephanie LH Calahan

APRIL 12, 2010

Main | Your Etiquette Practice Could be Killing Your Productivity » 5 Easy Ways Kick-Start Your Daily Personal Productivity As you search for your ultimate personal productivity blueprint, don't forget to think about how you get going in the morning.    Don't like to get physical? 

Networking 100

Networking Goals Twitter Environment 100

The Marq

APRIL 22, 2010

Call to Action Have you ever sat in a meeting or held a conversation with someone only to be interrupted by a phone ringing? One involved a meeting where all four of us placed our cell phones on the table while discussing the business at hand. Because each of the two offenders’ phones rang during the meeting.

Phones 40

Phones AT&T Etiquette Email 40

Laughing all the Way to Work

JANUARY 23, 2010

Whether they had or hadn`t I was never sure, but I know today that offices do fundraise for charities and workers are happy to participate. Whether they had or hadn`t I was never sure, but I know today that offices do fundraise for charities and workers are happy to participate. He raised over $1,000. 5, 2010 at 12 p.m.

Time Zones 100

Time Zones IAAP AT&T 2010 100

Laughing all the Way to Work

JULY 16, 2010

If you don’t have e-mail folders, create some and sort messages as they are received. Check: Are phone calls planned? For each one, write down what you hope to accomplish with the phone call to help you stay focused. Manage: Try scheduling e-mail checks every two hours to minimize time spent with the e-mail account open.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

AUGUST 1, 2010

Along with our multiple work passwords, we have a password for our home computer, and if we sign up for Facebook, Twitter or any other website, we have another password to remember. Even if you phone the bank they need your secret passcode or they wont speak to you about your account. Back to the drawing board.

Time Zones 100

Time Zones 2010 IAAP Filing 100

Laughing all the Way to Work

FEBRUARY 19, 2009

What is the proper etiquette when addressing or writing to a President? Here is a video link on the proper etiquette to address a President. Taking stock We don't know what we don't know ► June (1) Playing nice in the sandbox ► May (2) Whose meeting is it anyway? Why do we not use their full name?

Time Zones 100

Time Zones IAAP Etiquette 2009 100

Laughing all the Way to Work

FEBRUARY 7, 2010

They said it works with most phone services. I actually didn't know this and this is something I need because I tend to blather on a little bit and get carried away! :) February 12, 2010 Patricia Robb said. But, as I learned the hard way it doesn't work on all systems. Thanks Patricia! Thanks everyone for correcting me.

Time Zones 100

Time Zones IAAP 2010 Meeting Minutes 100

Laughing all the Way to Work

APRIL 17, 2010

If you have to answer the phone, deal with an email or attend to something for your boss, do so, as that is the nature of the admin job -- multi-tasking, but once you have done it, go right back to your to-do list, re-focus and continue what you were doing. What I learned very quickly was that I had to finish one room at a time.

Environment 100

Environment Time Zones IAAP International 100

Service Untitled

JUNE 30, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer service procedures and social media preparation Cheryl June 30, 2010 Customer Satisfaction , Little Things, Big Differences , Proactive No Comments You wouldn’t jump into a swimming pool if you didn’t know how to swim. At a local.

Customer Service 40

Customer Service Social Media Mentoring Etiquette 40

Laughing all the Way to Work

FEBRUARY 28, 2010

CountryCode.org is a comprehensive guide to make phone calls from anywhere to any country in the world. Please don’t hesitate to contact me with any questions or concerns. Taking stock We don't know what we don't know ► June (1) Playing nice in the sandbox ► May (2) Whose meeting is it anyway?

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

MAY 10, 2009

Of course before I recommend anything I try it out so I picked up the phone and it asked me what I was looking for and what city and province. I chose details and was given the street address and phone number and I still had the option of having my call put through to the store number. Google has an information line ( 1 800 466 4411 ).

Google 100

Google Time Zones IAAP International 100

Laughing all the Way to Work

JANUARY 19, 2009

© Copyright Patricia Robb 2010 19 January, 2009 10 Things = Frustration When one team member doesn’t want to play. Managing your workload from home when you don’t have everything you need. The cure: always answer the phone professionally - this way youre never caught off-guard. Lets enjoy our day together.©

Time Zones 100

Time Zones IAAP 2009 International 100

Service Untitled

OCTOBER 25, 2010

When companies are not aware of the positive and negative, can it be perceived by customers and clients that the company or service just doesn’t care enough to answer? A recent Nielsen survey states that the primary online communication of today is Twitter; its unique visitors have increased 1,382 percent since 2009.

Social Media 40

Social Media Customer Service Etiquette 2010 40

Service Untitled

MAY 19, 2011

Two days ago I called AT&T to order two new land line phones for my new home. The apology is of course necessary, but if the problem isn’t rectified, what has been resolved? And to think I don’t move for another few weeks! So what is the great debate how to handle customer complaints? What better.

Customer Service 40

Customer Service AT&T Phones Training 40

Laughing all the Way to Work

DECEMBER 5, 2009

Take notes during the interview so you don’t forget what you wanted to ask. If you don’t get it, it wasn’t the right job for you or the right time. I have a network of assistants that I call friends, although some are just phone colleagues, but we help each other. INTERVIEW WELL Make it a conversation.

Time Zones 100

Time Zones IAAP Interviewing Holidays 100

Service Untitled

MAY 27, 2010

Of course, a customer service representative doesn’t need a computer program to tell them how a customer is feeling when he starts screaming in the phone, but Magnify claims it can predict that outcome before it actually happens. Homebuyer tax credit provides customer service opportunities The U.S.

Customer Service 40

Customer Service Etiquette Medical 2010 40

Laughing all the Way to Work

FEBRUARY 13, 2010

By the same token, I appreciate it when someone lets me know by when they will have something for me and if they can’t have it done by that date, then I like it when they get back to me to say when I can expect it. So that is what I like, but it isn’t always what I get. I can only guess when I might get it.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Service Untitled

APRIL 28, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Rewarding Volunteers Douglas April 28, 2009 Customer Service , Little Things, Big Differences No Comments More and more companies are encouraging conversations in company forums, on blogs, through Twitter, and on similar sites. Otherwise, they wouldn’t volunteer.

Credit Card 40

Credit Card Customer Service Gifts Etiquette 40

Laughing all the Way to Work

FEBRUARY 22, 2009

Posted by Patricia Robb at 6:13 PM Labels: Administrative Assistant , etiquette for addressing officials , professional assistant Reactions: 2comments: Carol Bory said. Taking stock We don't know what we don't know ► June (1) Playing nice in the sandbox ► May (2) Whose meeting is it anyway? 5, 2010 at 12 p.m.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

MAY 9, 2010

I breathe a sigh of relief when I get someones assistant on the phone or receive an email from them. Knowing assistants and having a working relationship with them is very important and can make the difference when you need to set up a meeting or if your boss needs to have a quick phone call with their boss. 5, 2010 at 12 p.m.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

DECEMBER 19, 2009

When I receive an initial request for a meeting, I use a meeting form and write down the information I need: who is requesting the meeting, what is the purpose of the meeting, where it will be held and a phone number or an e-mail address and dates that are available. EST Taking Effective Meeting Minutes Join me for a Webinar Oct.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

JANUARY 10, 2010

Many young executives have never had an assistant before and are so used to not having one, that they don't know how to utilize one. Many young executives have never had an assistant before and are so used to not having one, that they don't know how to utilize one. The incentive was you saved.002 002 cents a litre.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

DECEMBER 28, 2009

Taking stock We don't know what we don't know ► June (1) Playing nice in the sandbox ► May (2) Whose meeting is it anyway? You can find the story at the following link: [link] That certainly is dedication and remarkably they were a perfect match. A nice Christmas gift to her boss who is a dad of five children.

Time Zones 100

Time Zones IAAP Gifts Meeting Minutes 100

Laughing all the Way to Work

JANUARY 10, 2010

Taking stock We don't know what we don't know ► June (1) Playing nice in the sandbox ► May (2) Whose meeting is it anyway? EST Taking Effective Meeting Minutes Join me for a Webinar Oct. 5, 2010 at 12 p.m. Admin in the Spotlight: Interview with Lynn Holgat. ► March (2) Admin Buddies Are you prepared?

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

JANUARY 15, 2010

I use this all the time on my calendar and my boss's calendar, and it helps us both to know which events are phone calls which he can take in the office or on the road (yellow) or which events will require travel (blue). but I don't use that system or know what the colours mean. Another one I never use. 5, 2010 at 12 p.m.

Calendars 100

Calendars IAAP Time Zones 2010 100

Laughing all the Way to Work

AUGUST 22, 2009

Sometimes I need to do a job, but I can’t move forward until I get an answer from someone else. While waiting for the answer, you can go on to other tasks and bring this item forward another day to get it off your desk, but don’t let it go off your radar. Put it in your Outlook Tasks with a reminder to follow up.

Time Zones 100

Time Zones IAAP Holidays Meeting Minutes 100

Laughing all the Way to Work

MAY 31, 2009

Taking stock We don't know what we don't know ► June (1) Playing nice in the sandbox ► May (2) Whose meeting is it anyway? When taking initiative isn't the best thing. In both of my situations, it would have been helpful if I had given my input. Lesson learned and will now put me on high gut alert.

Time Zones 100

Time Zones IAAP Meeting Minutes Administrative Professionals 100

Laughing all the Way to Work

JULY 9, 2010

Did I phone to get my electricity turned on? Taking stock We don't know what we don't know ► June (1) Playing nice in the sandbox ► May (2) Whose meeting is it anyway? I also had a reception and dinner to attend that night at 6. Now I am on holidays and preparing for a big move to a new home.

Time Zones 100

Time Zones IAAP Holidays International 100

Laughing all the Way to Work

JANUARY 19, 2009

The last online course I took was under $70 and was interactive using both the computer and a speaker phone for audio. Taking stock We don't know what we don't know ► June (1) Playing nice in the sandbox ► May (2) Whose meeting is it anyway? Now don't forget to put the correc. 5, 2010 at 12 p.m.

Training 100

Training Time Zones IAAP Meeting Minutes 100

Laughing all the Way to Work

MARCH 21, 2009

Taking stock We don't know what we don't know ► June (1) Playing nice in the sandbox ► May (2) Whose meeting is it anyway? Ive been gaining weight lately and couldnt figure out why until I started to look at my new office habits. How to gain weight in six easy steps: Do not eat breakfast before going to work.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

APRIL 22, 2009

Taking stock We don't know what we don't know ► June (1) Playing nice in the sandbox ► May (2) Whose meeting is it anyway? I am speaking this morning at an administrative event so looking forward to meeting some new assistants. Some good advice to pass along: Never colour your hair the night before an event.

Administrative Professionals 100

Administrative Professionals Time Zones IAAP Meeting Minutes 100

Laughing all the Way to Work

NOVEMBER 9, 2008

Taking stock We don't know what we don't know ► June (1) Playing nice in the sandbox ► May (2) Whose meeting is it anyway? Writing when you don’t know what you’re talking ab. Just before my book was published I promised I would have a contest on my blog and someone could win a copy of my book.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

NOVEMBER 21, 2009

When I look at them however, I see someone who really knows their job and I know they could do it if only they would forget about what they can’t do and concentrate on what they can do. Don’t let self doubt take over. When someone asked me to speak or do something at work, I would say "Oh, I could never do that!"

Self Esteem 100

Self Esteem Time Zones IAAP International 100

Laughing all the Way to Work

NOVEMBER 1, 2008

I can interact where I am now, but I have to get up and go if I want to speak with someone and then when I get there I may find they are busy or on the phone so I have wasted my time. I have never had my own office before and I cant say I like it, but I am getting used to it (sort of). My boss and I share an office space. 5, 2010 at 12 p.m.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

NOVEMBER 10, 2008

Taking stock We don't know what we don't know ► June (1) Playing nice in the sandbox ► May (2) Whose meeting is it anyway? Writing when you don’t know what you’re talking ab. The 10th person was someone by the first name of Tammy and once I get her address I will be sending her a copy of the book.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

JUNE 4, 2010

The Director of my department says she sometimes feels as though she running a daycare, but sometimes people just can't "play nice" It's pretty basic stuff: share and co-operate, but sometime adults just forget, I suppose. What can you do if you are part of a team that is not playing well together? 5, 2010 at 12 p.m.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

MARCH 20, 2010

Taking stock We don't know what we don't know ► June (1) Playing nice in the sandbox ► May (2) Whose meeting is it anyway? My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets Lets enjoy our day together.© 5, 2010 at 12 p.m. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Meeting Minutes International 100