Service Untitled

SEPTEMBER 15, 2009

Service Untitled The blog about customer service and the customer service experience. Some of the major examples included: Phone problems (long hold times, annoying hold music, getting disconnected, blind transfers, etc.) Employees that aren’t happy to see customers (rude, disaffected, unhappy, etc.)

Customer Service 40

Customer Service Verizon Staples Phones 40

Service Untitled

FEBRUARY 19, 2010

Service Untitled The blog about customer service and the customer service experience. I can’t help but notice the Maybelline mascara commercials promising lashes so lush and long that I can hardly wait to drive over to CVS and pick up the latest product. Is it realistic?

Verizon 40

Verizon Customer Service Phones Etiquette 40

Service Untitled

NOVEMBER 24, 2010

“Our goal isn’t to laud one company or put down another, but to call out specific policies that we think put consumers first or put them behind the eight ball,&# stated Tod Marks, senior editor and resident shopping expert at Consumer Reports. Their website does not offer a customer service phone number.

Holidays 40

Holidays Verizon Customer Service Policies 40

The Marq

DECEMBER 17, 2009

I wasn’t as concerned about whether the device worked without issues. Given that I didn’t want to incur the expense of switching providers, I decided to stay with T-Mobile. Well, I’d have to pay a cancellation fee on my contract and higher fees for similar services elsewhere. That left Android devices.

Keyboards 40

Keyboards Verizon 2009 Expenses 40