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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

So, at best, you’ve got only a few seconds to accomplish this, the initial step in optimizing your customer’s experience: Perfect the welcome. In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S. According to the Echo 2012 Global Customer Service Barometer , only 7 percent of U.S.

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Counting down holiday shopping days: Great customer service needed

Service Untitled

Of course that includes gifts, decorations, and greeting cards which we all like to share as the joys of the season take over our common sense. What we don’t like however, are problems with the merchandise or services we purchase. For many shoppers, the local mall is the venue of choice for holiday gifts.

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Personalize customer service and make it happen

Service Untitled

Personalizing customer service consists of targeting an audience and acting on specific objectives to increase business, build brand loyalty, and attract new clients or customers. Well chosen and thoughtful promotional items can also have an impact on personalizing customer service. photo credit: Ktoine.

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Is your customer service “naughty” or “nice?”

Service Untitled

Consumer Reports just came out with their holiday report card giving holiday shoppers some interesting facts Santa’s helpers will surely want to consider before buying gifts either at the mall or online. The same kind of question arises when an organization charges less for a product online than if you actually walked into the store?

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Customer service actions to guarantee repeat business

Service Untitled

Occasionally send your customers a small trinket honoring your appreciation of your clients; it doesn’t have to be expensive. That piece of candy didn’t cost much, but I’ll never forget how I smiled and to this day have never forgotten that particular hotel. Customers and clients always like to be recognized.

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Customer service actions to guarantee repeat business

Service Untitled

Occasionally send your customers a small trinket honoring your appreciation of your clients; it doesn’t have to be expensive. That piece of candy didn’t cost much, but I’ll never forget how I smiled and to this day have never forgotten that particular hotel. Customers and clients always like to be recognized.

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Starbucks Introduces a Reusable Cup

Eco-Office Gals

Yep, in the spirit of doing what so many other companies are (becoming eco-friendly), Starbucks kicked off the New Year, in part, by introducing reusable plastic cups to their customers. Related posts: Green Gift Giving: Great Eco-Office Gift Ideas. Have you ever wondered what the cheapest thing at Starbucks is?