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JUNE 23, 2011

In Arizona, at the Oro Valley Public Library, customer appreciation cards are given to everyone when they make a purchase at one of the bookstores for more than $5. Each time they get a stamp, and when they get ten stamps, the card can be redeemed at any of the affiliated book stores for $5 off any purchase.

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SEPTEMBER 29, 2011

I can’t deny I wasn’t impressed with the beautiful car, and as dinner progressed the conversation about brand loyalty moved ahead. It wasn’t just the Toyota; it became the Lexus I wanted to drive. It wasn’t just the Toyota; it became the Lexus I wanted to drive. photo credit: Autoviva.com.

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APRIL 5, 2011

Didn’t our mothers teach us just that? There are many ways to show our appreciation, so depending on your budget, time restraints, size of your business, or even the type of business, here are some tried and true examples that might come in handy: Have a thank you party with a theme. Invest in quality thank you notes.

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Service Untitled

JUNE 1, 2011

The new manager of the Chicago Marriott was going over year-end budget requests and came across a $20,000 line item to upgrade the black-and-white television sets to color in the bathrooms of the rooms on the concierge level. At first glance, it seemed like a really nice enough service enhancement. Listening is a contact sport!

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Andrea Kalli

MARCH 25, 2010

Go where the big guys can’t. For a major corporation, the cost of reaching a new customer and doing something special is outweighed by the returns coming in from their already large customer base. Go where they can’t. Corporations don’t. You are short on cash but high on time.

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Small Business CEO

AUGUST 10, 2012

Depending on the industry, small businesses usually depend on logistics and shipping services at some point. Think of this: if a customer’s package is late, damaged, or lost, their next purchase could very well be from a competitor. One of the first steps when making a decision on shipping services is to identify consumer needs.

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The Small Business Blog

AUGUST 15, 2007

Bad debts – look at your past performance, come up with an average monthly figure and mark your products and services up accordingly. Buying – keep control of your spending, make one person sign off on all purchases, ideally that person should be you. Budget – create a budget and put it in your cash-flow.

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Men With Pens

JANUARY 10, 2010

So when I see someone come out and make a false statement that I know isn’t accurate, I can’t help but get a little angry at that “expert”. They don’t have to like the person they’re buying from. Many people don’t even care. People buy from people they don’t like every day.

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Success

FEBRUARY 15, 2022

So, we asked you, our readers, to nominate the people who have made long-lasting, positive change in your life. And with that, we introduce to you, the SUCCESS 125. Jean Accius. Senior Vice President. He is a teacher, a mentor, a coach, a convener, and a doer. But this is not where her journey began. Now, her team—also the No. Dave Conord.

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