Assertiveness Fax International Reference 
Stephanie LH Calahan
NOVEMBER 29, 2010
Begin to assert control over your mind by learning to consistently follow five steps - 1) Acknowledge the fear. Take an assessment of your internal dialog, that little voice inside your head, and figure out what is causing the alarm. Shannon Reece. All rights reserved.
The Office Professionals Place
FEBRUARY 24, 2010
Listen with empathy not sympathy and be assertive in your response. If you are not the person who can assist them, refer them to someone who can. Look into purchasing an all-in-one fax, printer, and copier. Let them have their words. Do not interrupt. When they are finished, ask questions to clarify their feelings. Seek answers.
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