Assertiveness Email Fax Skills 
Office Dynamics
OCTOBER 1, 2015
Executives do not share necessary information with their Assistants and do not always include their Assistant in their email communications. Executives and Assistants cannot keep up with the emails that flood their Inbox on a 24/7 basis. Employees feel time-compressed. Executives are independent and tech savvy.
The Office Professionals Place
FEBRUARY 24, 2010
In the office, the expectation is to constantly exhibit decorum, tact, composure, and display knowledge of your skills. Listen with empathy not sympathy and be assertive in your response. Performance reviews or evaluations are conducted for the sole purpose of letting us know what areas we need to improve or develop our skills.
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