Assertiveness Confidence Customer Service Stress 
Office Dynamics
APRIL 2, 2015
Customer-service focused. Detail oriented. Positive, can-do attitude. Ability to prioritize. Accountable. Trustworthy. Ability to remain calm under pressure. Excellent calendaring skills. Excellent time management skills. Good listener. Professional presence. Keeps delicate information private.
Office Dynamics
MAY 9, 2016
In addition, the constant push for quality and improved customer service necessitates cooperation among employees. You don’t feel confident or happy when you are in conflict with co-workers or even a customer. Use assertive communication techniques. Either party is too stressed to attempt reconciliation.
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