Office Dynamics

APRIL 5, 2017

Do you wish you were more confident? More assertive? How can you deliver over-the-top customer service to your internal and external customers? See yourself in a new light, starting today! What are your secret dreams and visions for who you want to be or where you want to be a better person at work?

Administrative Professionals 221

Administrative Professionals Assertiveness 2017 Customer Service 221

Office Dynamics

APRIL 2, 2015

Customer-service focused. Detail oriented. Positive, can-do attitude. Ability to prioritize. Accountable. Trustworthy. Ability to remain calm under pressure. Excellent calendaring skills. Excellent time management skills. Good listener. Professional presence. Keeps delicate information private.

Assertiveness 100

Assertiveness Etiquette Administrative Professionals Skills 100

Office Dynamics

MAY 9, 2016

In addition, the constant push for quality and improved customer service necessitates cooperation among employees. You don’t feel confident or happy when you are in conflict with co-workers or even a customer. Use assertive communication techniques. Sometimes what we think is the problem, really isn’t.

Self Esteem 100

Self Esteem Assertiveness Skills Negotiating 100