Article Customer Service Social Media Survey 
Tips From T. Marie
AUGUST 17, 2016
A recent article on Small Business Trends explains that although you may believe you and your business are providing excellent customer service, chances are your customers/clients aren’t exactly on the same page. Obviously, as business owners we tend to be biased about the delivery of good customer service.
On The Job
JULY 22, 2010
Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Thursday, July 22, 2010 Is Using Social Media at Work a Good Idea? Cavalli points out that social media interaction isn’t always about discussing a new movie or dishing the latest gossip.
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Customers Rock!
AUGUST 16, 2012
Social media has pushed customer service to the forefront for many organizations. Responses are often faster in social media than they are in traditional service channels, since social media makes everything extremely visible. In my book , I talk about Killer Customer Service.
Small Business Labs
AUGUST 20, 2015
The New York Times article Stores Suffer From a Shift of Behavior in Buyers covers the growing consumer trend towards purchasing experiences over objects. But the rise of social media has led to people wanting experiences they can post about on Facebook, Instagram, Twitter and elsewhere.
Make or Break Moments
JANUARY 7, 2010
I have often theorized the importance of building relationships with customers and now a recent survey puts dollars to the sense of that theory. I learned today from CustServ that the cost of lost customers equals 338.5 What causes customers to walk and take their business to the competition? BILLION a year !
Make or Break Moments
JUNE 1, 2010
How can we ever hope to build relationships with our customers if our front-line employees shower them with a full dose of indifference? Steve goes on to say: In one survey, 68 percent of customers said they quit doing business with a company because of perceived indifference towards them as customers.
Service Untitled
MARCH 22, 2010
Service Untitled The blog about customer service and the customer service experience. A system that makes special orders simple is a system that helps promote customer service. Possibly Related Posts: L.L.Bean ranks #1 in customer service L.L. Inventory tracking. It’s worth a read.
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