12 Customer Service Lessons
Make or Break Moments
MARCH 12, 2010
Although I don’t believe there were any huge new “ah ha moments, the list is a good one that focuses on the importance and value of building relationships with customers.
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Make or Break Moments
MARCH 12, 2010
Although I don’t believe there were any huge new “ah ha moments, the list is a good one that focuses on the importance and value of building relationships with customers.
Make or Break Moments
JUNE 27, 2010
So I have added my speaking calendar to the site – just click on Speaking Calendar. So I have added my speaking calendar to the site – just click on Speaking Calendar. I have had many…well, a few… okay – my Mom wanted to know when the next event was that I’d be speaking.
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Make or Break Moments
FEBRUARY 10, 2010
He offers up: Amazingserviceguy By Kevin Stirz Business Is Personal By Mark Riffey Customers Rock! By Becky Carroll CustServ By Meikah Delid Maximum Customer Experience By Kelly Erickson People2People Service By Maria Palma QA QnA By Tom Vander Well Return Customer By Joe Rawlinson (Joe and I both started customer service blogs in April 2005.)
Make or Break Moments
AUGUST 10, 2010
Posted by Deborah Chaddock Brown on August 10, 2010 under Customer Moments , Employee Moments , First Impressions | Read the First Comment Customer Relationships are just like good friends They sound similar but do they mean the same thing? Customer service is what everyone expects to receive. Or would they?
Make or Break Moments
AUGUST 27, 2010
Posted by Deborah Chaddock Brown on August 27, 2010 under Customer Moments | 2 Comments to Read I am working on writing a series of articles for a customer on the importance of developing and documenting business systems. But what about the customer service process? The customers. The response?
Make or Break Moments
JUNE 27, 2010
Posted by Deborah Chaddock Brown on June 27, 2010 under Customer Moments | Be the First to Comment I get confused sometimes, more often than not, some would say, about the right word to use. Which is customer service for your business? hmmm sounds like the same thing. It is perhaps MORE than a strategy or a tactic.
Success
MARCH 15, 2022
Customer acquisition is king. Right now you might be wearing five hats, such as for operations, accounting, customer service, collections and human resources. This article was published in July 2014 and has been updated. To succeed, you need to embrace selling as Priority One. You’re busy. Photo by @wilsvanzyl /Twenty20.
Success
JUNE 8, 2022
But… it’s great for customer service and for live media.”. With these goals in mind, she advises businesses to create a content bucket list, or a checklist of regular talking points within your company, to map out on a calendar. This article originally appeared in the May/June 2022 Issue of SUCCESS magazine.
Make or Break Moments
JULY 16, 2010
Here are the top ten winners: Change Forge Customers Rock Get Satisfaction Service with a Purpose Customer Service and More The Social Customer Manifesto Whos Your Gladys Dennis Snow’s Blog Amazing Service Guy Blog Customer Service en Visit Awarding the Web for the complete list of winners.
Make or Break Moments
APRIL 20, 2010
You should. In just a couple weeks the third installment of Age of Conversation hits the bookstores, Amazon and Kindle. This time the focus is on Social Media.
Make or Break Moments
AUGUST 3, 2010
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Make or Break Moments
MARCH 9, 2010
They use technology to allow service men and women to deposit checks no matter where they are stationed. They address their customers by their military title. They have created a company that puts the specific needs of their customers first. I was especially intrigued by what the article refers to it as their Secret Sauce.
Make or Break Moments
APRIL 19, 2010
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Make or Break Moments
JANUARY 27, 2010
The article is about the incredible sales of the Kindle. The article is about the incredible sales of the Kindle. Of course, almost a year later, the Kindle isn’t new news but there was a statement in the article that was important enough for me to circle it and save: “There are two ways to extend a business.
Make or Break Moments
AUGUST 13, 2010
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Make or Break Moments
JUNE 16, 2010
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Make or Break Moments
FEBRUARY 25, 2010
I was reading the posts over at Small Business Trends (something I highly recommend you do) and ran across an article by Barry Moltz entitled the 10 Customer Service Trends of 2010. She’d read that this newest generation was taking on traits of their grandparents; embracing the homemade handicrafts.
Make or Break Moments
AUGUST 7, 2010
Sail the high seas by digging deep to discover your customers’ latent needs, acknowledging your flaws, resolving conflicts quickly and positively, and proactively encouraging feedback. Customers don’t think of themselves as revenue oceans; they simply want you to delight them.
Make or Break Moments
APRIL 19, 2010
If we just think about how we’d like to be treated as a new customer, as a returning customer and even as a customer with a question/complaint/concern – then I think we’ll be able to understand what our customers want.
Make or Break Moments
JUNE 12, 2010
Posted by Deborah Chaddock Brown on June 12, 2010 under Connecting Moments , social media | Be the First to Comment Yesterday on LinkedIn I found a question started by Pete Radke spurred on by an article he read. His question: Does Social Media Weaken Relationships ? All one way “look at me and buy from me posts.
Make or Break Moments
MAY 24, 2010
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Make or Break Moments
JULY 20, 2010
It is also true with our customers. If we put them first in all we do – the customer service experience improves. Word circulates that your business is the customer-friendly business. That is true in a relationship with your significant other, a best friend, your parents, and your kids.
Make or Break Moments
JULY 27, 2010
This past week I asked the question – how do you say thank you without using the words and Patrick Hazlewood had an awesome answer: Although every interaction with the customer is part of the “sale or “sale process, including post-sale follow-ups or customer service responsiveness, not everything must be a sales pitch.
Make or Break Moments
AUGUST 18, 2010
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Make or Break Moments
JANUARY 19, 2010
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Make or Break Moments
APRIL 14, 2010
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Make or Break Moments
APRIL 14, 2010
I decided to take the challenge and give them the best customer service regardless of how they treated me. Apparently, they enjoyed the service so much that they tipped me! makeorbreakmoments.comI Hate My CustomerElite Women Around the World – Make a DifferenceMake it Easy – Stick to One NameHome Depot Puts Customers First?Connect
Make or Break Moments
JUNE 2, 2010
If your customer is between the ages of 18-35 – you need to learn to master the art of social media – or at the very least – be listening real close and often to what is being said.
Make or Break Moments
MARCH 13, 2010
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Make or Break Moments
JUNE 8, 2010
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Make or Break Moments
JUNE 4, 2010
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Make or Break Moments
AUGUST 17, 2010
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Make or Break Moments
JULY 16, 2010
Customers are smart. Frances Sharpe has written an article offering tips for Retaining Customers. In the article she talks about the value of the customer relationship and actually suggests a mathematical formula for calculating the financial value of a lifelong customer relationship.
Make or Break Moments
MAY 3, 2010
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Make or Break Moments
MARCH 17, 2010
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Make or Break Moments
JULY 9, 2010
Have you looked at the possibility of reinventing what you offer your customers? I guarantee your customers needs have changed – have you? Apple is another example that Harvard Business Review wrote about in their article Reinventing your Business Model. is celebrating their 35th year in business.
Make or Break Moments
JANUARY 12, 2010
Let’s hope that means we’ll see CEOs interacting with customers. The premise is a series of high level bosses donning their regular duds and rubbing elbows with front line employees. “Because the companies are large enough, the workers don’t know what the boss actually looks like.
Make or Break Moments
JANUARY 5, 2010
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Make or Break Moments
JUNE 14, 2010
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Make or Break Moments
AUGUST 25, 2010
I recognize that larger companies probably feel that an automated system that often separates the calls according to type and then attempts to provide answers without ever hearing a human is cost saving, but what does it do to the customer relationship? I enjoyed reading the article. What do they say? Good stuff.
Make or Break Moments
FEBRUARY 8, 2010
Earlier today I posted a follow-up article on the situation – [link]. Tags: crisis management , real time reviews , Toyota restoring trust Dennis Snow said, Deborah, Yesterday I posted an article that (for the most part) was positive on the manner in which Toyota was handling the gas-pedal situation.
Make or Break Moments
MAY 4, 2010
She also cautioned that if you are submitting articles to an article directory to put it on your site first to protect the copyright. She provided lots of great information about using the meta tags in your website to drive SEO traffic and the importance of adding new content to your site daily.
Make or Break Moments
FEBRUARY 22, 2010
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Make or Break Moments
JANUARY 1, 2010
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