Agenda Assertiveness Reference Skills 
Office Dynamics
NOVEMBER 2, 2012
Comprehensive Course Materials can be used as reference guides and for individual study. 22 hours (per Level) of focused time with Joan Burge includes personal coaching, skill practice and evaluation during class, assessments, networking and sharing best practices with other high-caliber assistants, and high-energy learning activities.
The Office Professionals Place
FEBRUARY 24, 2010
In the office, the expectation is to constantly exhibit decorum, tact, composure, and display knowledge of your skills. Listen with empathy not sympathy and be assertive in your response. If you are not the person who can assist them, refer them to someone who can. So what do you do when your professionalism is tested?
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