Agenda Assertiveness Policies UPS 
Office Dynamics
NOVEMBER 2, 2012
Joan Burge designed the course materials with follow-up activities and assessments to be completed outside of class time. Action Items and Follow-up Activities extend learning beyond the class room and empower students to self-develop. See cancellation policy. Course Agenda. Communicate their needs assertively.
The Office Professionals Place
FEBRUARY 24, 2010
Listen with empathy not sympathy and be assertive in your response. If you become timid when it comes to speaking in a group meeting, provided you know what the agenda items are prior to the meeting, put them in writing in proposal form and give them to the Chair before the meeting or slide them to him during the meeting. Seek answers.
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