Agenda Assertiveness Forms Reference 
Office Dynamics
NOVEMBER 2, 2012
Comprehensive Course Materials can be used as reference guides and for individual study. An Intent to Apply form will be sent to the student prior to attending their class. Course Agenda. Equally important is the ability to communicate your needs assertively. Communicate their needs assertively.
The Office Professionals Place
FEBRUARY 24, 2010
Listen with empathy not sympathy and be assertive in your response. If you are not the person who can assist them, refer them to someone who can. Let them have their words. Do not interrupt. When they are finished, ask questions to clarify their feelings. Seek answers. Get to the root of their ill-behavior and offer solutions.
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