Administrative Professionals Customer Service IAAP Phones 
Office Dynamics
OCTOBER 15, 2014
Do you hear the ‘ Ring, Ring’ of the Get-a-Clue phone? Not long after, I had phone call with a close friend that has known me since high school. Eerily, you happened to have just picked up a book two weeks prior, again, dissecting the same issue. It’s a message, folks! Are you hearing it? Are you hearing it? Friend: I miss you.
The Office Professionals Place
AUGUST 13, 2009
Soft Skills Soft skills include being able to handle customer service issues and basic, appropriate, and effective interaction with co-workers, clients and customers, and management. A good office professional must be able to greet clients, answer phones, and interact pleasantly, politely, and cordially.
Laughing all the Way to Work
JULY 12, 2010
Sharron Buttler CPS/CAP President, Ontario Division IAAP When I received the book (on a Friday), I took it home for the weekend and could barely put it down.I Ellison, founder and CEO of Oracle - Best Overall Company of the Year: Apple Inc. I finally had a chance to sit down and read your book over the holiday. Excellent material!
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