Administrative Professionals Calendars Customer Service IAAP 
The Office Professionals Place
AUGUST 13, 2009
Soft Skills Soft skills include being able to handle customer service issues and basic, appropriate, and effective interaction with co-workers, clients and customers, and management. A good office professional must be able to greet clients, answer phones, and interact pleasantly, politely, and cordially. Get involved.
Laughing all the Way to Work
JULY 12, 2010
Sharron Buttler CPS/CAP President, Ontario Division IAAP When I received the book (on a Friday), I took it home for the weekend and could barely put it down.I I gave at the office Calendar "ah ha" Introducing The Administrative Bloopers Blog What ever happened to the "us" in Service? 411 Look Up 411.ca
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