Administrative Professionals Assertiveness Class International 
Office Dynamics
APRIL 2, 2015
Many times in my live workshops and seminars for executive and administrative assistants, I ask the participant to create a list of qualities, attributes, and attitudes of star-performing assistants. I recently came across this list from one of my classes and wanted to share it. Over the years, I have collected more than 300 ideas.
Office Dynamics
NOVEMBER 2, 2012
Joan Burge designed the course materials with follow-up activities and assessments to be completed outside of class time. Action Items and Follow-up Activities extend learning beyond the class room and empower students to self-develop. An Intent to Apply form will be sent to the student prior to attending their class.
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The Office Professionals Place
MAY 21, 2010
Below is the office professionals code of conduct. I will communicate effectively and assertively so that there is a clear understanding of what is required and requested. I will interact with co-workers, clients, and upper management with professionalism. I will continue to improve and enhance my professional development.
The Office Professionals Place
FEBRUARY 24, 2010
Listen with empathy not sympathy and be assertive in your response. I would highly suggest that both new and more "seasoned" administrative professionals print this out and keep it close by. Let them have their words. Do not interrupt. When they are finished, ask questions to clarify their feelings. Seek answers.
The Office Professionals Place
AUGUST 24, 2009
Provide assurance and be assertive. Desk Demon OfficeArrow Office Dynamics The Professional Assistant Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant Green Office Tips of the Week Save Energy 1. Take notes When presented with a new project or update, get a pen and notepad and take notes.
The Office Professionals Place
MARCH 13, 2010
If it is a situation that requires urgent attention, be assertive and ask for help and apologize for any inconvenience. Desk Demon OfficeArrow Office Dynamics The Professional Assistant Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant Green Office Tips of the Week Save Energy 1.
The Office Professionals Place
MAY 11, 2010
You may have to agree to disagree, but at least you will have expressed your thoughts in a professional manner and you will still have a job. Be assertive, state your case, and give and ask for solutions. It is important to listen to the other persons views and take them into consideration. Truth Hurts. How will you deal with it?
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