Remove 2021 Remove Customer Service Remove Finance Remove Restaurants
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These Asian American Entrepreneurs Celebrate Their Chinese Heritage While Feeding America’s Appetite for Chinese Street Food

Success

Jen Liao and Caleb Wang are second-generation Chinese Americans, and the husband and wife team first opened Xiao Chi Jie (XCJ) as a single restaurant serving Chinese street food in Seattle’s Bellevue neighborhood in 2018. Wang quit his full-time job in finance to focus all of his time and energy on helping XCJ survive.

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How to Survive a Recession, According to a 91-Year-Old Business

Success

To keep the 76,000-square-foot store running with only 120 employees, down 40% from the prior year, and with 50% fewer staff in the restaurant, they had to find efficiencies like streamlining the restaurant menu. As a result, he began monitoring the company’s finances on a weekly basis. Great advice.”