2020 Customer Service Google Stress 
Success
AUGUST 28, 2022
We have people that could work for Google, Twitter, Facebook, wherever,” says Slone’s supervisor Jenn Donahue. Kickliter’s role is unique: She is primarily focused on customer happiness. Imagine a customer service team on steroids. Kickliter is never more stressed than when a client calls and says that they’re unhappy.
Ideas.Ted
JULY 8, 2021
After more than 2,500 workers moved to a 35- or 36-hour workweek and declared themselves happier, healthier and less stressed, the country is now moving to make this an option for the majority of its workforce. My book about the move towards four-day workweek, Shorter , was published in the US in early March 2020.
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