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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

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In a study published in Psychological Science , Princeton psychologists Janine Willis and Alexander Todorov reveal that it takes only a tenth of a second to form an impression of someone when you first meet. This article was published in April 2018 and has been updated. Two additional studies give us a whopping seven seconds.

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If You Think You’re Unbiased, You’re Wrong

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Among the initiatives that emerged from the exercise was a group formed to “[identify] and [support] sales and marketing strategies” that could be utilized to reach women- and minority-owned businesses. We need to stop thinking about diversity programs in the workplace as a form of affirmative action. As of 2019 , U.S. million) of U.S.

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