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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

Or the physician who returns a prospective patient’s call on a Saturday, spends 20 minutes on the phone discussing symptoms, and then shares a private cellphone number with instructions to call back if further medical advice is needed. I do more than 700 phone calls, not emails, to clients on their birthdays each year.

Email 279
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I Tried Napping Every Day for a Month—Here’s What I Learned About Toxic Hustle Culture

Success

I set daily alarms on my phone so I wouldn’t forget to sleep, or worse, make the mistake of oversleeping. If I didn’t nap in time, I would lie there forever missing important emails and sacrificing deadlines. I can feel the blue light from my phone threatening my sleep most nights. on weekdays for 30 minutes or less.

Learning 317
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The four day week and a case of less is more

Workplace Insight

Following the success of a New Zealand-based trial at property planning company, Perpetual Guardian in 2018, Andrew Barnes and Charlotte Lockhart set up 4 Day Week Global, the not-for-profit platform for the promotion of the four-day week. I usually find myself checking emails or returning calls. Instead, look at the results.”.

2018 98
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On the job tips for new Admins.

Laughing all the Way to Work

i.e. My boss will send an email with a cc to me and on the last line or buried in the message he will write something like “I have copied Patricia to set up a teleconference at a mutually convenient time.&# Sometimes e-mail is not the best way to communicate and it needs to be followed up by a phone call or face-to-face short meeting.