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Benefits of Customer Support Outsourcing for a Small Business

Small Business CEO

T-Mobile has subscribed to a “highly personalized service” model for their customers resulting in CX remaining at all-time highs with net promoter scores up 60% in post-call surveys completed between 2016 and 2019.…

2016 90
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Anger is an energy when it comes to getting things done

Workplace Insight

To better understand the role of anger in achieving goals, researchers conducted a series of experiments involving more than 1,000 participants and analysed survey data from more than 1,400 respondents. The researchers also analysed data from a series of surveys collected during the 2016 and 2020 U.S. presidential elections.

Goals 59
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Top Workplaces Winner Loves from the Inside Out

Energage

2016 Top Workplaces: Achieva’s Workplace Culture Creates Engaged Employees Dedicated to Community Service. . One employee has been promoted to a new position 11 times. “We When companies earn Top Workplace status, celebrations often ensue. Achieva Credit Union in Florida takes it a bit further. It loves to make videos. Lots of videos.

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How Can Anthropology And Architecture Converge To Shape The Office Of Tomorrow?

Allwork

As many companies look at rethinking their workplace environments for the needs of today, they may want to draw on anthropological methods and analysis to answer certain critical questions. To address these methodological lacunae, we introduce an anthropologically-informed, architectural approach to shaping work environments.

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Turnaround at Pro-Dex Fueled by Communication and Collaboration

Energage

California Manufacturer Promoted From Within and Listened to the People Who Matter. Source: 2016 Workplace Survey. “It The result of this approach is a work environment that’s a lot more fun, and it seems like, a lot more productive.”. +24%. Source: 2016 Workplace Survey.

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Insurer Puts Integrity in its Name and Appreciation at its Core

Energage

It also offers an employee-centric workplace environment that not only wins awards, but fuels recruiting, retention, and revenue growth. Human Resources Manager Michael Goodman said that environment starts with Ritchie and flows throughout the organization. “We’re Environment as a Recruiting Priority.