2014 Customer Service Email Learning 
Success
MARCH 16, 2022
In emails and phone calls, Lynch explained that “it’s easier for our clients to see everything, then pare back” as desired, and that deleting is easier than mocking up additional pages. “If Craig cites this example: A client was about to sign a contract but suddenly wanted a price cut without a reduction in service.
LEADERASSISTANT.COM
JULY 9, 2023
Capacity is a support automation platform that uses AI to deflect emails, calls, and tickets so internal and external support teams can spend more time doing their best work. He and his business partner Chris Sims started the parent company of Answers in 2006 and sold it to a private equity firm in 2014 for $960m. David lives in St.
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Success
MARCH 15, 2023
I received an email from a prospective client who said her company really wanted to hire me to speak to its sales staff. It means you meet with these stakeholders to learn about them and their needs, challenges and feelings. It might lack the budget for training customer service reps to use the new software.
Office Dynamics
NOVEMBER 13, 2013
Joan and Jasmine of Office Dynamics International are hitting the road in 2014. As a savvy assistant working in the modern business world moving at supersonic speed, you must learn how to lead yourself in order to be at the top of your game, remain on the cutting edge and be prepared for the future. By Joan Burge.
Tips From T. Marie
DECEMBER 30, 2014
This week we will say goodbye to 2014 and welcome a new year. That means responsive websites, cloud storage of shared documents and ease of communicating via email and social media. That means listening to those people and learning how to make them happy. Customer Service Goes SOCIAL. Being CONNECTED. They should.
Success
FEBRUARY 15, 2022
In the process, he learned a lot about what the community needed and the role which digital ignorance played, and made it his business to understand the problems, know what resources were available and find solutions. James believes that we have all learned significant lessons in our lives that will ultimately serve us. Erik Huberman.
Musings of a High-Level Executive Assistant
JANUARY 6, 2015
2014 was an extremely busy and super fun year! Dear KJ, Thank you for this great email. I thought it was the perfect topic to tackle which is why I chose your self-aware, not quite-a-question email. I do agree that the longer one is an EA or any admin/customer service type role, the more specialized it is.
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