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Ep 227: David Karandish on Automation in the Workplace, Energy Management, and the Executive Assistant Partnership

LEADERASSISTANT.COM

Capacity is a support automation platform that uses AI to deflect emails, calls, and tickets so internal and external support teams can spend more time doing their best work. He and his business partner Chris Sims started the parent company of Answers in 2006 and sold it to a private equity firm in 2014 for $960m.

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NEW: Certification in Your City! Mastering Exceptional Self-Leadership for Executive & Administrative Assistants

Office Dynamics

Joan and Jasmine of Office Dynamics International are hitting the road in 2014. Branding is not only about outer appearance; it also includes having a calm demeanor, upbeat attitude, being on time, or providing outstanding customer service to your internal and external clients. By Joan Burge.

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Rebranding? 7 Keys to Ensure a Smooth Transition

Success

To customers, a brand is the promise of an experience as well as the experience of that promise being delivered. Some aspects of your brand (great sensory appeal, supreme customer service , excellent training, meeting deadlines , etc.) This article was published in October 2014 and has been updated. Keep an open mind.

FedEx 278
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Introducing the SUCCESS 125

Success

Tarrent-Arthur and Helen Cummings-Henry saw COVID-19 as an opportunity to form Righteous Uplifting Nourishing International, a global nonprofit organization whose message is to change lives one soul at a time. Tarrent-Arthur and Helen Cummings-Henry. Coaches, trainers, speakers, teachers. Ozioma Egwuonwu. Speaker, strategist, scholar.

Mentoring 312
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Reader Mail: 7 Perspectives on Perfectionism & Making Mistakes

Musings of a High-Level Executive Assistant

2014 was an extremely busy and super fun year! Dear KJ, Thank you for this great email. I thought it was the perfect topic to tackle which is why I chose your self-aware, not quite-a-question email. I do agree that the longer one is an EA or any admin/customer service type role, the more specialized it is.

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