The Customer Isn’t Always Right But How Do You Know Where to Draw the Line?
Success
MARCH 16, 2022
Craig cites this example: A client was about to sign a contract but suddenly wanted a price cut without a reduction in service. During a follow-up call, Craig learned that the client’s real concern was “about being able to deliver on her side of her business once my work was complete.” “If you do, you can overcome any opposition.”.
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