2013 2024 Customer Service Environment 
Allwork
APRIL 12, 2024
Employee engagement in the United States has dropped to its lowest levels in over a decade — with only 30% of workers actively engaged in their jobs in the first quarter of 2024. The data, published by Gallup , shows the decline represents a loss of 4.8 This marks the lowest engagement rate since 2013. million engaged employees.
Workplace Insight
APRIL 30, 2024
The downward trend continued into the first quarter of 2024, with overall employee engagement dropping to a mere 30 percent, a three-point decline from the end of 2023. This figure marks the lowest level of engagement recorded since 2013. This translates to a staggering 4.8 The consequences of disengaged employees are far-reaching.
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