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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

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Or the physician who returns a prospective patient’s call on a Saturday, spends 20 minutes on the phone discussing symptoms, and then shares a private cellphone number with instructions to call back if further medical advice is needed. According to the Echo 2012 Global Customer Service Barometer , only 7 percent of U.S.

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The Right Conversation About Sustainable Living

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Idiom dissection wasn’t how I had planned to begin this story before my phone interview with Daron Babcock. Unlike literal deserts, however, they don’t form naturally. So in 2012, he sold his house in Frisco (a suburb of Dallas), quit his job of eight years, and moved to one of the poorest areas in Dallas. “It

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29 Beautiful Stories That Will Restore Your Faith in Humanity

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A Sudanese woman, Alik, who was pregnant and had two young children in tow, arrived in Fort Worth, Texas, without her husband, Dyan, in 2012. One afternoon, while mopping the floor, she overheard a phone call that left him in a terrible frown, Insurance asking for more money than he had, and her heart began to drown. Unsolicited Help.

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