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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

Or the physician who returns a prospective patient’s call on a Saturday, spends 20 minutes on the phone discussing symptoms, and then shares a private cellphone number with instructions to call back if further medical advice is needed. In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S.

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29 Beautiful Stories That Will Restore Your Faith in Humanity

Success

A Sudanese woman, Alik, who was pregnant and had two young children in tow, arrived in Fort Worth, Texas, without her husband, Dyan, in 2012. People Restoring Faith in Humanity. Unsolicited Help. Alik was processed as a single mother and was bumped to the top of the resettlement list. He was moved to tears by his colleagues’ gesture.

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Introducing the SUCCESS 125

Success

So, we asked you, our readers, to nominate the people who have made long-lasting, positive change in your life. And with that, we introduce to you, the SUCCESS 125. Jean Accius. Senior Vice President. He is a teacher, a mentor, a coach, a convener, and a doer. But this is not where her journey began. Now, her team—also the No. Dave Conord.

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