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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

Or the physician who returns a prospective patient’s call on a Saturday, spends 20 minutes on the phone discussing symptoms, and then shares a private cellphone number with instructions to call back if further medical advice is needed. In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S.

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Want to expand your horizons? 35 new books from TED speakers that will enlarge your world

Ideas.Ted

Hard to believe, but in 2018, only roughly 3 percent of US employees worked from home, reports management researcher David Burkus. asks Suleika Jaouad, who had to face her own mortality in 2011. Here, he argues that when we constantly check our email, we’re harming our productivity and our peace of mind. .

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