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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

Or the physician who returns a prospective patient’s call on a Saturday, spends 20 minutes on the phone discussing symptoms, and then shares a private cellphone number with instructions to call back if further medical advice is needed. In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S.

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Want to expand your horizons? 35 new books from TED speakers that will enlarge your world

Ideas.Ted

Hard to believe, but in 2018, only roughly 3 percent of US employees worked from home, reports management researcher David Burkus. asks Suleika Jaouad, who had to face her own mortality in 2011. Read an excerpt here. ) . What would you write about if you knew you might die soon?” Give it to the emerging grown-up in your own life. .

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