Laughing all the Way to Work

JULY 12, 2010

© Copyright Patricia Robb 2010 12 July, 2010 Admin in the Spotlight: Interview with Lynn Holgate, 2010 Stevie® Award winner Lynn Holgate, an Executive Assistant at High Performance Technologies, Inc. HPTI) in Reston, Virginia, has been awarded the 2010 Stevie® Award for Support Staffer of the Year.

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2010 Interviewing Time Zones IAAP 100

Andrea Kalli

MAY 14, 2010

By AndreaKalli It is evident that Virtual Events Support and Management will be one of the hottest niches in 2010. Craig Cannings along with co-instructor Michelle Schoen had the opportunity to chat about the state of Virtual Events in 2010. Enroll today and receive two high calibre training programs at a $150 savings!

Training 100

Training 2010 Social Media Microsoft Outlook 100

Make or Break Moments

JULY 16, 2010

Here are the top ten winners: Change Forge Customers Rock Get Satisfaction Service with a Purpose Customer Service and More The Social Customer Manifesto Whos Your Gladys Dennis Snow’s Blog Amazing Service Guy Blog Customer Service en Visit Awarding the Web for the complete list of winners.

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Make or Break Moments

APRIL 20, 2010

Keep stopping back to EyeCube – the AoC page for updated interviews with many of the contributors. Tags: Age of Conversation 3 , Periodic Table of Social Media elements , Rick Liebling Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. You should. Thanks Rick!

Social Media 100

Social Media Customer Service 2010 2009 100

Make or Break Moments

MARCH 9, 2010

They use technology to allow service men and women to deposit checks no matter where they are stationed. They address their customers by their military title. They have created a company that puts the specific needs of their customers first. I was especially intrigued by what the article refers to it as their Secret Sauce.

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Customer Service 2010 2009 Attire 100

Make or Break Moments

AUGUST 13, 2010

SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)

Customer Service 100

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Service Untitled

OCTOBER 1, 2010

Service Untitled The blog about customer service and the customer service experience. The International Customer Association began Customer Service Week in 1988, and in 1992 Congress proclaimed Customer Service Week a nationally recognized event.

Customer Service 40

Customer Service Etiquette Social Media 2010 40

Make or Break Moments

JANUARY 11, 2010

Tags: build relationships , garner trust , how customers feel , Maya Angelou , Oprah Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

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Service Untitled

MARCH 10, 2010

Service Untitled The blog about customer service and the customer service experience. After all, CEO Tony Hsieh encourages his customer service representatives to make a Personal Emotional Connection. How to get a customer service job Last week my friend Sara went on an interview at.

Customer Service 40

Customer Service Interviewing Etiquette 2010 40

Service Untitled

AUGUST 5, 2010

Service Untitled The blog about customer service and the customer service experience. The customer service representative standing at the kiosk in the lobby of the bank had been speaking to a customer about a “Power of Attorney&# and its relevance to her aged parent.

Customer Service 40

Customer Service Skills 2004 Etiquette 40

Make or Break Moments

APRIL 15, 2010

Join a Group Posted by Deborah Chaddock Brown on April 15, 2010 under Connecting Moments , social media | Be the First to Comment If I were a betting woman I would say that you have joined LinkedIn. It was a sad set of answers but most said yes – training would be one of the areas hardest hit on their P&L. Have a question?

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Service Untitled

SEPTEMBER 9, 2010

Service Untitled The blog about customer service and the customer service experience. The pleasant voice on the Zappos end assured her that she could return the dress, and there would be no delivery or return charges; just that the customer would have to “touch&# the box to return it.

Customer Service 40

Customer Service Purchasing Etiquette 2010 40

Make or Break Moments

MARCH 13, 2010

They were being interviewed on a radio station and when the disc jockey asked where fans could find them on the Internet they said: “Just remember BOY BAND. I recently learned a lesson from a group of young boys who had developed a band.

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Make or Break Moments

AUGUST 3, 2010

Posted by Deborah Chaddock Brown on August 3, 2010 under Customer Moments | Be the First to Comment This weekend Scott Ginsberg started the sentence and asked readers to finish: CUSTOMERS ARE… Scott Ginsberg Customers are _ Michele Messina Long are an opportunity to be of service.

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Make or Break Moments

JUNE 27, 2010

Tags: customer relationship speaker , Deborah Chaddock Brown Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

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Calendars Customer Service 2009 2008 100

Make or Break Moments

SEPTEMBER 2, 2010

I found an article written by Alain Thys that was published in 2007 that says it best: It’s funny that when discussing Customer Delight, most people start talking about customer service. Customer service is what companies do to their customers.

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Make or Break Moments

JULY 20, 2010

It is also true with our customers. If we put them first in all we do – the customer service experience improves. You often have to put their needs ahead of yours. That is true in a relationship with your significant other, a best friend, your parents, and your kids.

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Make or Break Moments

FEBRUARY 25, 2010

I was reading the posts over at Small Business Trends (something I highly recommend you do) and ran across an article by Barry Moltz entitled the 10 Customer Service Trends of 2010. She’d read that this newest generation was taking on traits of their grandparents; embracing the homemade handicrafts.

Customer Service 100

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Service Untitled

JUNE 30, 2010

Service Untitled The blog about customer service and the customer service experience. Remember train, train, train. Offer role-playing, mentoring and carefully select those employees who can resolve, address and deal with customers in a positive manner. At a local.

Customer Service 40

Customer Service Social Media Mentoring Etiquette 40

Make or Break Moments

MAY 24, 2010

If we communicate effectively, train appropriately, encourage and praise regularly it helps them do right for the customer. Tags: doing it right , making it right , Mark Twain Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. Absolutely. Without a doubt.

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Make or Break Moments

APRIL 14, 2010

Tags: Almas Jiwani , Cleveland , collaborate , economic development trade summit , Elite Women around the world , make connections , Ohio , Tina Jesson Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

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Customer Service 2010 2009 2008 100

Make or Break Moments

APRIL 19, 2010

Tags: blog subscriptions , Kindle , make or break moments Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2009 2008 Social Media 100

Service Untitled

DECEMBER 7, 2010

We’re approaching home plate for the 2010 shopping season with the best opportunity to realize a profit after a challenging year of budget minded shoppers. Why not use the opportunity to attract new customers? A customer’s first impression is the most important part of the initial sales experience.

Customer Service 40

Customer Service Holidays Training Budget 40

Service Untitled

MAY 27, 2010

Service Untitled The blog about customer service and the customer service experience. The software is able to predict how interested a customer is in one’s product and when to stop, within a minute if a customer is getting angry; the computer will then suggest the representative end the call.

Customer Service 40

Customer Service Etiquette Medical 2010 40

Make or Break Moments

JANUARY 12, 2010

Let’s hope that means we’ll see CEOs interacting with customers. Tags: CBC , Entertainment Weekly , new shows for 2010 , reality television , Undercover Boss , Waste Management Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2010 2009 2008 100

Service Untitled

MAY 26, 2010

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Exceptional Customer Service Starts at the Top – Are You Setting a Positive Standard? What has Biggby done right? When Wachovia.

Customer Service 40

Customer Service 2010 Etiquette Social Media 40

Make or Break Moments

JANUARY 5, 2010

Tags: active listening , customers needs , individual customer , irate customers Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2009 2010 2008 100

Service Untitled

JUNE 14, 2010

Service Untitled The blog about customer service and the customer service experience. Without accountability our customer service winds up with the grim consequences of empty promises, excuses and blaming others; most likely the customers. If I shop at Walmart for a pair of denim.

Customer Service 40

Customer Service Etiquette 2010 AT&T 40

Make or Break Moments

APRIL 14, 2010

I put the question out there: “Has there been a time when you hated your customer – if so, what did you do to overcome the situation? I decided to take the challenge and give them the best customer service regardless of how they treated me. Apparently, they enjoyed the service so much that they tipped me!

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JUNE 16, 2010

Tags: being right , keep customers happy , Perceptions Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

FEBRUARY 22, 2010

Some blame the economy or a lack of training or a lack of motivation or hiring the wrong people or bottom line management but the general consensus is that there is a growing problem with the attitude of our nation’s employees and how they treat customers. Is it a lack of training and focus?

Customer Service 100

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Service Untitled

APRIL 22, 2010

Service Untitled The blog about customer service and the customer service experience. Internal customer service provides our coworkers within our company information or services. Here are some suggestions to help internal customer service: Develop forums to share the goals of the company.

Customer Service 40

Customer Service International Etiquette 2010 40

Service Untitled

SEPTEMBER 22, 2010

Service Untitled The blog about customer service and the customer service experience. In this part of the interview, we talk about how customer service ties in with the different types of American Express cards and how American Express approaches the important topics of empowerment and taking ownership of issues.

Interviewing 40

Interviewing Customer Service Credit Card Atrium 40

Make or Break Moments

JULY 19, 2010

So throwing out the high and the low, I started to look for people to interview. I sent emailed interview questions. I am at a point where there are some things I just can’t do anymore and a friend of mine once told me “delegate everything but your genius.&# So – I was off to find a virtual assistant.

Cover Letter 100

Cover Letter Customer Service 2010 2009 100

Make or Break Moments

AUGUST 7, 2010

I first learned about Treasure your Customer Day from Entrepreneur magazine in 2006. Here is a blurb from a blog written in 2005 about Treasuring your Customers written by Kirsten Osolind : August 7 marks “Treasure Your Customers Day.&# Rewarding customers means more than quirky holiday discounts and thank-you cards.

Customer Service 100

Customer Service 2005 2009 2008 100

Make or Break Moments

APRIL 19, 2010

If we just think about how we’d like to be treated as a new customer, as a returning customer and even as a customer with a question/complaint/concern – then I think we’ll be able to understand what our customers want. Is it because it sounds so mushy? It is difficult to measure?

Customer Service 100

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Service Untitled

AUGUST 10, 2010

Service Untitled The blog about customer service and the customer service experience. So what is the customer service lesson to be learned here? Let’s start with no matter how angry a customer gets, every customer service agent must remain calm and never yell.

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Customer Service Etiquette 2010 2006 40