Hard to Build Rapport While Multi-Tasking » Make or Break Moments
Make or Break Moments
FEBRUARY 1, 2010
If we are conversing online or over the phone – the desire to multi-task while we talk can be overwhelming, but if you read Larry’s article you can hear just how wrong that decision was. The pleasantries we learned in Kindergarten still work well. Introduce yourself. Keep it to the facts – questions and answers.
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