2009 Customer Service Price Purchasing 
Make or Break Moments
JUNE 9, 2010
I went to Levin because they had a 50% off sale and if you purchased on the weekend, it was free delivery. I’ve bought furniture there before – a dining room set, some end tables, and I’ve been happy with the purchase. He and I hadn’t talked price. No reason to – the price was on the chair.
Make or Break Moments
JUNE 15, 2010
He went through 16 hours of unpaid training and had to purchase the sales kit prior to making any money so he is invested in the process. He’s just following the sales pitch; thrilled when anyone makes a purchase. The main article is entitled How to Avoid Price Objections , but really covers several sales techniques.
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Make or Break Moments
AUGUST 9, 2010
Oh, management might have felt she talked to customers too long, but it was her friendship and genuine interest that kept us coming back between 8-4pm Monday-Friday. Drug Mart is a quality store, has lots of great stuff at affordable prices. It isn’t the products or the prices or the special sales. Week after week.
The Small Business Blog
JUNE 20, 2010
Make sure they know exactly how your products and services can help their business succeed. If they are unhappy with their purchases, work hard to repair the relationship between businesses. Showing solidarity (within reason) during this economic downturn will help to build customer relationship. Digg Furl Netscape Yahoo!
The Small Business Blog
NOVEMBER 17, 2009
by Stefan Töpfer on Nov 17, 2009 On my blog I often talk about not spending money, bootstrapping and cash-flow planning. If the supplier knows you are ready to buy for the right price they will cut you a deal. VB, Stefan Matt Hymes Said on November 19th, 2009 at 10:22 pm How far would you recommend taking this advice though?
The Small Business Blog
FEBRUARY 2, 2010
Don’t give up on your bottom 80% The rule of thumb has generally been that top 20% of your customers generate 80% of your revenues. However, due the slump, don’t give up on your bottom 80% of your customers. Your best clients for 2010 might not have spent anything in 2009. Figure out what you can do to help them get there.
The Small Business Blog
FEBRUARY 12, 2008
By charging by the hour you are creating so many barriers to doing business that your chances of securing the order is very small, if you are competing with someone who offers fixed pricing you have virtually no chance of getting the order. And they do work on fixed price basis in most instances.
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