2009 Customer Service Phones Survey 
The Small Business Blog
DECEMBER 14, 2009
Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk A recent survey of small-business owners or managers by American Express’ small-business division shows that fewer of them are planning to give gifts or cash. OnlineOffice: Overview Get the Flash Player to see this player.
The Small Business Blog
NOVEMBER 30, 2009
Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Many India SMBs are turning to SaaS CIOL News Reports : KOLKATA, INDIA: India SMBs (Small and medium business or companies with up to 999 employees) are on track to spend US$30 million on accounting software in 2009, showing a 5 per cent growth over 2008.
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The Small Business Blog
NOVEMBER 2, 2009
Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk has improved in the wake of the economic revival, says a survey by the Confederation of Indian Industry (CII). OnlineOffice: Overview Get the Flash Player to see this player. Copyright © 1994-2010 Winweb® · All rights reserved. — ST.
The Small Business Blog
OCTOBER 26, 2009
Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Some 75 per cent of SMEs say the economy will see an upturn in 2010, with 61 per cent confident about their business prospects for the coming year and 35 per cent predicting an improvement by January 2010, according to BT’s 2009 Business Pulse report.
Service Untitled
SEPTEMBER 15, 2009
Service Untitled The blog about customer service and the customer service experience. Some of the major examples included: Phone problems (long hold times, annoying hold music, getting disconnected, blind transfers, etc.) Employees that aren’t happy to see customers (rude, disaffected, unhappy, etc.)
Make or Break Moments
JANUARY 20, 2010
We need to do the same thing with our customers. Of course that means we have to engage them in conversation – exit interviews – follow up surveys or phone calls to ask about the service and experience and then listen for patterns. Customer complaints are another great place to look for patterns.
The Small Business Blog
NOVEMBER 23, 2009
Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Vancouver student tops Global Student Entrepreneur Awards : A 24-year-old Vancouver entrepreneur beat out competition from around the world to win the 2009 Global Student Entrepreneur Awards. OnlineOffice: Overview Get the Flash Player to see this player.
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