Make or Break Moments

FEBRUARY 25, 2010

“They are looking to learn how to make or purchase things made especially for them,&# she said. I was reading the posts over at Small Business Trends (something I highly recommend you do) and ran across an article by Barry Moltz entitled the 10 Customer Service Trends of 2010.

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Make or Break Moments

DECEMBER 16, 2009

One person was behind the desk, I was no more than five feet away and talking to her when she picked up the phone and called a vendor, totally ignoring my presence. Lesson Learned: One way to create sales is to get people into the store. Yet, a phone call appeared to be more important than engaging me in even trivial conversation.

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Make or Break Moments

MARCH 9, 2010

They use technology to allow service men and women to deposit checks no matter where they are stationed. They have created a company that puts the specific needs of their customers first. What lessons can we learn? I was especially intrigued by what the article refers to it as their Secret Sauce.

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Success

DECEMBER 21, 2022

Call one of your children on the phone. I started doing this in July of 2009 and it has created the most magical year of my life. I’ve learned that my daily choices make a big difference in my long-term happiness. Todd Duncan , sales expert and co-author of The 10 Golden Rules of Customer Service: The Story of the $6,000 Egg.

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Make or Break Moments

FEBRUARY 15, 2010

But oh, what I didn’t know then… As I look back on five years a few lessons come to mind and since this is a customer relationship blog – I’m going to talk about the one big lesson I’ve learned. Lesson Learned: There is such a thing as a “good fit.&# The guy was awesome.

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Make or Break Moments

FEBRUARY 1, 2010

If we are conversing online or over the phone – the desire to multi-task while we talk can be overwhelming, but if you read Larry’s article you can hear just how wrong that decision was. The pleasantries we learned in Kindergarten still work well. But the biggest thing to remember is STAY FOCUSED ON THE CUSTOMER.

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The Small Business Blog

AUGUST 8, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk They all have to do their part by providing excellent customer service. Without exception, all of your staff need an in-depth knowledge of the product or service that you provide. OnlineOffice: Overview Get the Flash Player to see this player.

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The Small Business Blog

FEBRUARY 21, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Make sure you have a separate phone number that applicants can leave messages on without disrupting your workday. OnlineOffice: Overview Get the Flash Player to see this player. Copyright © 1994-2010 Winweb® · All rights reserved.

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The Small Business Blog

MAY 18, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk by Stefan Töpfer on May 19, 2010 While we all hope to make our customers 100% happy all of the time, and this must of course be what we strive for, there will be occasions where a customer is less than happy with the service you have provided.

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The Small Business Blog

MAY 13, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk It is difficult to say but in small business we can learn a lot abut the importance of public relations through this story. OnlineOffice: Overview Get the Flash Player to see this player. Copyright © 1994-2010 Winweb® · All rights reserved.

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The Small Business Blog

JUNE 20, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Try to learn a bit about the industry that your prospective business customer works in so you don’t look out of your depth. If only more people would learn the value in such information. External Links External Links SynergyOne.co.uk

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The Small Business Blog

JUNE 6, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Learn how to use publishing software and create eye-catching promotional material. Add Full Contact Details: It should be easy for your customers to contact you. That should include email address, website address, phone number, fax, company address.

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The Small Business Blog

DECEMBER 20, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Top 5 Tips on Making Big Changes by Stefan Töpfer on Dec 21, 2009 The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners. OnlineOffice: Overview Get the Flash Player to see this player.

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The Small Business Blog

JANUARY 31, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Learn about how your company structure affects pay. do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it!

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The Small Business Blog

NOVEMBER 8, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk 5 tips for Sourcing Employee Training for Small Businesses by Stefan Töpfer on Nov 09, 2009 The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners. External Links External Links SynergyOne.co.uk

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The Small Business Blog

JULY 13, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk It might take time, but you will learn a great deal about how to, and how not to, do things! Networking not only allows you to meet potential clients but you will also learn valuable lessons from people who are more experienced in the business world.

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The Small Business Blog

FEBRUARY 9, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk If they work remotely then organise a phone or video meeting. OnlineOffice: Overview Get the Flash Player to see this player. Copyright © 1994-2010 Winweb® · All rights reserved. External Links External Links SynergyOne.co.uk

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The Small Business Blog

MARCH 14, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Learn everything you can about your competition, their products and how they advertise. OnlineOffice: Overview Get the Flash Player to see this player. Copyright © 1994-2010 Winweb® · All rights reserved. Digg Furl Netscape Yahoo!

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The Small Business Blog

MARCH 16, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk If an area such as accounting is your weakness, rather than wasting time learning the skill it may be more cost-effective and time efficient to outsource the service. OnlineOffice: Overview Get the Flash Player to see this player.

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The Small Business Blog

FEBRUARY 2, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk by Stefan Töpfer on Feb 02, 2009 Much has been made in the last few days about the problems surrounding Sage Live , the online accounting software service for small business from Sage Group PLC (LSE:SGE). External Links External Links SynergyOne.co.uk

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The Small Business Blog

FEBRUARY 16, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk You might be surprised how much you can learn about your people and your business! when I was managing people I learned fast that setting an example got the most response and number 4 helped keep people fired up. Digg Furl Netscape Yahoo!

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The Small Business Blog

JANUARY 13, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Although he never finished high school, Scudamore loves nothing more than learning. Within his business he has established what he calls a Mentor Board of Advisors, a group of people he turns to for advice and learning. Digg Furl Netscape Yahoo!

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The Small Business Blog

MAY 20, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk When you begin employing staff you need to quickly learn how to not only manage them, but also how to help them achieve their best. OnlineOffice: Overview Get the Flash Player to see this player. External Links External Links SynergyOne.co.uk

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The Small Business Blog

JULY 20, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk As I have mentioned previously , I am looking to help small businesses to hold conversations, engage with each other and learn from what is happening in the big business world. OnlineOffice: Overview Get the Flash Player to see this player.

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The Small Business Blog

JANUARY 21, 2008

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk The fact that there are plenty of highly profitable companies, with for instance bad customer service, does not mean they are not loosing customers. OnlineOffice: Overview Get the Flash Player to see this player. Thanks for your good points.

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The Small Business Blog

JULY 27, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk For example, if you learn about products that are doing well in other countries then you may be able to adapt them for sale here if no-one else is doing it. OnlineOffice: Overview Get the Flash Player to see this player. Digg Furl Netscape Yahoo!

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The Small Business Blog

APRIL 27, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk I look forward to reading your pitches, and learning more about your small businesses! OnlineOffice: Overview Get the Flash Player to see this player. Copyright © 1994-2010 Winweb® · All rights reserved. Digg Furl Netscape Yahoo!

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The Small Business Blog

JUNE 29, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk The only issue that comes up is that just like with traditional hardware and software… there is always a learning curve and employee’s often run into tech problems that they either try to solve themselves… or ask their neighbor to help out with.

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Stephanie LH Calahan

JULY 1, 2011

  Keep reading to learn more about what makes this tool unique and maybe you will decide that it could be one of your Productivity Powerhouse Tools too! What sets Batchbook apart from all of the other Customer Relationship Management (CRM) tools out there? Our great customer service! I know this to be true! 

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The Small Business Blog

FEBRUARY 2, 2008

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Now you can learn what went wrong and understand your business better, it will force you to rethink and face facts. That’s pretty interesting… Thomas Said on April 15th, 2009 at 11:57 pm Thank you for your insight. I guess you are right.

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The Small Business Blog

FEBRUARY 23, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk I came across one company from Canada which took SEO optimisation into their own hands and learned through experience and extensive testing a few proven ways to boost Google’s rankings of your website. External Links External Links SynergyOne.co.uk

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The Small Business Blog

NOVEMBER 17, 2009

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk by Stefan Töpfer on Nov 17, 2009 On my blog I often talk about not spending money, bootstrapping and cash-flow planning. Thank you very much for your comment – if you try any of my tips and learn something new come back and tell us about it!

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Service Untitled

MARCH 16, 2009

Service Untitled The blog about customer service and the customer service experience. Customer service statisticians have found that solving an issue during the first contact (as opposed to over the course of two, three, or more contacts) saves time, money, and increases customer satisfaction in the long run.

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The Small Business Blog

MARCH 30, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Another tip I have is to learn to say ‘no’ Too many people especially in this economic downturn are too afraid to say no to tasks or turn down work if they are a freelancer. OnlineOffice: Overview Get the Flash Player to see this player.

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The Small Business Blog

MARCH 20, 2008

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk What have I learned yesterday? Quality, customer service and a niche market, what could possibly go wrong. OnlineOffice: Overview Get the Flash Player to see this player. Copyright © 1994-2010 Winweb® · All rights reserved.

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The Small Business Blog

MARCH 2, 2010

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Jp14 Said on March 5th, 2010 at 10:36 pm Another common thing is to keep learning. OnlineOffice: Overview Get the Flash Player to see this player. Copyright © 1994-2010 Winweb® · All rights reserved. Not an excuse not to succeed.

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The Small Business Blog

APRIL 16, 2008

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk If you consider the skills potential of parents, if each parent would only contribute one hour on average per week to their learned professions. Abi Hari Said on November 18th, 2009 at 1:42 pm It is a nice article. But it was, now its different age.

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