Service Untitled

MAY 21, 2012

There is no relaxing elevator music where I can work until an agent answers; instead I’m forced to listen to a litany of advertisements offering me more services that might very well call me back to this same maze of customer service mediocrity. So what makes Zappos.com a leader in customer service?

Customer Service 40

Customer Service Social Media 2009 Purchasing 40

Make or Break Moments

MAY 3, 2010

Jenni and I looked at each other and thought – okay here is a product with no comparison so you are breaking ground. If you wanted to leave a first impression with your customer about a new product would you say it’s like NOTHING? In the first paragraph it asks the question “What does it taste like?&# LIKE NOTHING.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MAY 11, 2010

Add to that the fact that I hadn’t exercised since Reagan was President – it was a pretty tame routine by all standards of comparison. I am a customer service trainer, and in training I reiterate the importance of the customer relationship. No change. No change in the routine.

Customer Service 100

Customer Service 2009 2008 2010 100

The Small Business Blog

JULY 20, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? You want the whole tree." " 1 week ago Be a likeable person to be successful at being self employed or a freelancer. 1 week ago More updates.

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The Small Business Blog

OCTOBER 2, 2007

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Executive Coach Training Said on January 27th, 2009 at 12:28 pm Creating a work-life balance can be difficult. You want the whole tree."

2007 100

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Make or Break Moments

APRIL 17, 2010

for comparison, this font size is TWELVE) I couldn’t read a single word. I got an email from a singles website for people over 50: Senior People Meet. Curious, I went out and started to fill out the application. Hey, it was free, it’s Saturday, what else do I have to do with my time? I literally laughed out loud.

Customer Service 100

Customer Service 2009 2008 2010 100