Service Untitled
MAY 21, 2012
There is no relaxing elevator music where I can work until an agent answers; instead I’m forced to listen to a litany of advertisements offering me more services that might very well call me back to this same maze of customer service mediocrity. So what makes Zappos.com a leader in customer service?
Make or Break Moments
MAY 3, 2010
Jenni and I looked at each other and thought – okay here is a product with no comparison so you are breaking ground. If you wanted to leave a first impression with your customer about a new product would you say it’s like NOTHING? In the first paragraph it asks the question “What does it taste like?&# LIKE NOTHING.
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Make or Break Moments
MAY 11, 2010
Add to that the fact that I hadn’t exercised since Reagan was President – it was a pretty tame routine by all standards of comparison. I am a customer service trainer, and in training I reiterate the importance of the customer relationship. No change. No change in the routine.
The Small Business Blog
JULY 20, 2010
My articles on the Nasdaq will focus on commentary and comparisons between how big businesses are acting and performing and the ramifications and lessons that are in these activities for small businesses. I hope you will join in the discussion; I hope to see you there! Digg Furl Netscape Yahoo!
The Small Business Blog
OCTOBER 2, 2007
Executive Coach Training Said on January 27th, 2009 at 12:28 pm Creating a work-life balance can be difficult. Joel Said on April 10th, 2009 at 7:16 pm I need to keep this in mind… sometimes I’m a complete workaholic! rob Said on July 3rd, 2009 at 9:29 am Good tips to work life balance and small business.
Make or Break Moments
APRIL 17, 2010
for comparison, this font size is TWELVE) I couldn’t read a single word. Hey, it was free, it’s Saturday, what else do I have to do with my time? I get to the page where you answer essay questions about yourself and the font is SIZE SIX. I would need to get my magnifing glasses to even begin the process.
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