Service Untitled

MAY 21, 2012

There is no relaxing elevator music where I can work until an agent answers; instead I’m forced to listen to a litany of advertisements offering me more services that might very well call me back to this same maze of customer service mediocrity. So what makes Zappos.com a leader in customer service?

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Make or Break Moments

MAY 11, 2010

Add to that the fact that I hadn’t exercised since Reagan was President – it was a pretty tame routine by all standards of comparison. I am a customer service trainer, and in training I reiterate the importance of the customer relationship. No change. No change in the routine. People loved that.

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The Small Business Blog

OCTOBER 2, 2007

Having looked into the options we have decided to purchase the Interwatch Security system. Executive Coach Training Said on January 27th, 2009 at 12:28 pm Creating a work-life balance can be difficult. Joel Said on April 10th, 2009 at 7:16 pm I need to keep this in mind… sometimes I’m a complete workaholic!

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