Make or Break Moments

MAY 3, 2010

Jenni and I looked at each other and thought – okay here is a product with no comparison so you are breaking ground. If you wanted to leave a first impression with your customer about a new product would you say it’s like NOTHING? In the first paragraph it asks the question “What does it taste like?&# LIKE NOTHING.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MAY 11, 2010

Add to that the fact that I hadn’t exercised since Reagan was President – it was a pretty tame routine by all standards of comparison. I am a customer service trainer, and in training I reiterate the importance of the customer relationship. No change. No change in the routine.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

APRIL 17, 2010

for comparison, this font size is TWELVE) I couldn’t read a single word. Hey, it was free, it’s Saturday, what else do I have to do with my time? I get to the page where you answer essay questions about yourself and the font is SIZE SIX. I would need to get my magnifing glasses to even begin the process.

Customer Service 100

Customer Service 2009 2008 2010 100