Loosely Speaking
MAY 13, 2009
Although it is necessary to make this adjustment in the OIVAC schedule, organizers are happy to confirm that the International Virtual Assistant Day (IVAD)Celebration will be held, as originally planned, on May 15, 2009. link] So get your X on your calendar now; May 15 is THE DATE to remember! And at the same scheduled 5 pm ED time!
Loosely Speaking
FEBRUARY 19, 2009
Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs College Baseball Season 2009 Thursday, February 19, 2009 at 2:00 am // By: ktcosmos // Category: Baseball No, I’m not a sports writer, just a big fan. Division I College baseball starts today, February 19, 2009, which happens to be my birthday.
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Make or Break Moments
JANUARY 26, 2010
Someone asked him if people took advantage of Nordstrom’s famous return policy. He went on to say that only about ten percent of their customers took advantage of Nordstroms policy to make customers happy. “You don’t make policy based on ten percent,&# he was quoted as saying. “You make policies based on the 90%.&#
Make or Break Moments
SEPTEMBER 3, 2010
It doesn’t sound like this is a location edict, but more of a companywide policy. Claire’s isn’t wearing the customer’s shoes – I would suggest they spend a minute viewing their new policy from the customer’s perspective. Sounds like a personal problem.
Make or Break Moments
JANUARY 5, 2010
Like snowflakes, each customer’s needs are different and we have to be open and aware by using our active listening skills to learn about their unique circumstance.
Make or Break Moments
AUGUST 25, 2010
What policies or procedures do you have in place for telephone answering? When callers do reach a real person – what is the tone of voice? What do they say? Is their script so memorized that it sounds like a pitch and the words are slurred together so the caller has to say “is this ABC company?&#
Make or Break Moments
AUGUST 2, 2010
Our policies and procedures were designed with the organization’s needs in mind, not the customer’s. Our monitoring of incoming customer emails is delegated to low level employees. We do not track customer complaints in order to identify trends. Our senior managers seldom interact with customers.
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