It's Not What You Say – It's How They Feel » Make or Break Moments
Make or Break Moments
JANUARY 11, 2010
Will customers remember the 20% discount we gave them or the fact that we were open in the evenings? It was Maya’s 70+ birthday and Oprah asked her what she thought of growing older. ’ How true is that? ’ How true is that? Will they remember that we offered them coffee or used their name?
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